Booking and Payment

1. Booking Confirmation: A booking is confirmed only after receiving a deposit of 30% of the total tour cost. The remaining balance is due 30 days before the tour start date.
2. Payment Methods: We accept payments via bank transfer, credit card, or PayPal. Any transaction fees are the responsibility of the client.
3. Late Payments: If the final payment is not received by the due date, Kilimanjaro Raven Trek and Safaris reserves the right to cancel the booking and retain the deposit.

Cancellations and Refunds

1. Client-Initiated Cancellations:
   • Cancellations made more than 60 days before the tour start date will receive a full refund minus the deposit.
   • Cancellations made 30-60 days before the tour start date will receive a 50% refund of the total tour cost.
   • Cancellations made less than 30 days before the tour start date will not be eligible for a refund.
2. Company-Initiated Cancellations: In the unlikely event that Kilimanjaro Raven Trek and Safaris cancels a tour, clients will receive a full refund or the option to reschedule.

Changes to Bookings

1. Client-Initiated Changes: Requests for changes to the itinerary or dates must be made in writing and are subject to availability and additional costs.
2. Company-Initiated Changes: Kilimanjaro Raven Trek and Safaris reserves the right to make changes to the itinerary due to unforeseen circumstances such as weather, safety concerns, or third-party service issues. Clients will be notified as soon as possible.

Health and Safety

1. Health Requirements: Clients must inform Kilimanjaro Raven Trek and Safaris of any pre-existing medical conditions or special requirements. It is the client’s responsibility to ensure they are medically and physically fit for the tour.
2. Travel Insurance: Comprehensive travel insurance is mandatory for all clients, covering medical expenses, trip cancellation, and personal liability.
3. Safety Compliance: Clients must comply with all safety instructions provided by guides and tour leaders. Kilimanjaro Raven Trek and Safaris is not liable for accidents or injuries resulting from non-compliance.

Responsibilities

1. Client Responsibilities: Clients are responsible for their personal belongings, valid travel documents, and adherence to local laws and customs.
2. Company Responsibilities: Kilimanjaro Raven Trek and Safaris is responsible for providing the services listed in the itinerary, ensuring safety standards are met, and addressing any issues that may arise during the tour.

Liability

1. Limitations of Liability: Kilimanjaro Raven Trek and Safaris is not liable for any loss, injury, or damage sustained during the tour due to events beyond our control, including but not limited to natural disasters, political instability, and transportation delays.
2. Third-Party Services: We work with reputable third-party service providers but are not responsible for their actions or omissions.

Privacy and Data Protection

1. Data Usage: Personal information provided by clients is used solely for booking and tour management purposes and is protected under our privacy policy.
2. Consent: By booking with Kilimanjaro Raven Trek and Safaris, clients consent to the use of their personal data in accordance with our privacy policy.

Governing Law

1. Jurisdiction: These terms and conditions are governed by the laws of Tanzania. Any disputes arising from these terms and conditions shall be resolved in Tanzanian courts.

By booking with Kilimanjaro Raven Trek and Safaris, clients acknowledge that they have read, understood, and agreed to these terms and conditions